At SSS Housing, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other relevant UK privacy laws.
By using our website, you agree to the terms of this Privacy Policy.
1. Who We Are
SSS Housing is a supported accommodation provider based in Birmingham, UK. Our registered office is located at 354-356 Stratford Road, B11 4AA. We are the data controller responsible for your personal data.
If you have any questions about this policy or how we use your data, please contact us at:
Email: ssshousing@outlook.com
Phone: 0121 516 2267
2. What Data We Collect
We may collect and process the following information:
Name, email address, and phone number
Address and postcode
Information provided through enquiry forms
Housing preferences or support needs
IP address and browser information (for security and analytics)
We do not collect any sensitive personal data (e.g., health, race, religion) unless you have explicitly provided it for support-related reasons.
3. How We Collect Your Data
We collect data in the following ways:
When you fill in forms on our website
When you contact us via email or phone
When you browse our website (through cookies and tracking tools)
4. Why We Use Your Data
We only use your personal data when we have a lawful basis to do so, such as:
To respond to your enquiries
To provide housing or support services
To manage tenancy applications
To comply with legal obligations
For internal reporting and improvement
We do not use your data for automated decision-making or sell your information to third parties.
5. Who We Share Your Data With
We may share your information with:
Local authorities or support agencies (if relevant to your housing/support application)
IT providers or web hosting services (only as needed to maintain the website)
Legal authorities if required by law
All third parties are required to comply with UK data protection regulations and may only use your data for specific agreed purposes.
6. How We Store Your Data
We store your information securely using encrypted systems and reputable hosting providers.
We only retain your data for as long as necessary, usually:
For general enquiries: up to 12 months
For housing applications or support services: up to 7 years (to comply with safeguarding and legal requirements)
After this period, your data will be securely deleted or anonymised.
7. Your Rights
Under UK GDPR, you have the following rights:
Right to access – You can request a copy of the personal data we hold about you.
Right to rectification – You can ask us to correct inaccurate or incomplete data.
Right to erasure – You can request deletion of your personal data (subject to legal exceptions).
Right to restrict processing – You can request that we stop using your data in certain circumstances.
Right to object – You can object to data processing in certain situations (e.g., marketing).
Right to data portability – You can request that your data is transferred to another organisation.
To exercise any of these rights, please email us at: ssshousing@outlook.com
8. Cookies
Our website may use cookies to improve user experience and analyse traffic. You can control cookie settings through your browser.
9. Data Protection Authority
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
Phone: 0303 123 1113
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. The most recent version will always be available on our website.